When I was working for a IT company, I had been part of a Support and Maintenance team serving a telecom giant in their CRM applications. The system of support tickets is manual and has to be assigned or accepted by individuals. It is time consuming and often missed SLAs when the log grew. Autonomics seems to take care of that. Also the concept of systems automatically fixing routine issues seems great. But the downside of a wrong bug fix can have huge implications on business. So it is premature according to me to allow machine to fix bugs. For the time being I will prefer auto ticket allocation and less crucial fixes to be automated. But the area looks promising!

Originally posted on Gigaom:

When I founded IPsoft in 1998, one of my main goals was to decrease the incredible amount of time IT professionals spent managing applications and tools. Over the previous decade, IT experts had become so entangled in mundane, repetitive chores, that they ended up losing the passion and creativity that drove them to the industry in the first place.

That was 14 years ago. It is much worse today. According to a recent study by performance management solutions providerBlueStripe Software, 68 percent of IT executives have invested in more than three separate application and transaction management tools, and 64 percent have invested in more than six. The result: 78 percent said their management system had become so unwieldy that they could not pinpoint where transactions slow down.

IT has entered a state of bloated chaos. Luckily, there is relief ahead. Companies like us, as well as IBM, HP and

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